Customer Service

• Shipping & Delivery - Shipping and delivery is charged at £6.99 for all products.
• Privacy & Security is detailed below.
• Returns & Replacements - Please contact us if you have a problem.
• Ordering - you can order online via our secure worldpay system or contact one of our experts to place your order.
• Payment, Pricing & Promotions rules are detailed below.
• Viewing Orders - To view your order please create an account when placing your order.
• Updating Account Information - If you need to update your information, log into your account. 
• All orders are placed in GBP.

Contact us

Plantpod is part of Digworld CIC Ltd

Company Registration number in England 07423424
Registered Office:

Unit 1, The old Tennis Court,
Ladie Garth, Lanchester, Durham, DH7 0LF

Telephone Us: 01207 521 816 

Email Us: info@plantpod.co.uk

or write to us:

Unit 1, The old Tennis Court,
Ladie Garth, Lanchester, Durham, DH7 0LF

Prices and payment

1. The Price shall be as stipulated in the Seller’s published price list current at the date of order of the Products.
2. Payment in full shall be due at the date of the order being placed.

The products 

1. The quantity and description of the Products shall be as set out in the Seller’s order confirmation. 
2. The Seller may make any changes in the specification of the Products which do not materially affect their quality or performance required to conform with any applicable statutory requirements where the Products are supplied to the Seller’s specification. 
3. Photographs are for illustrative purpose only, and may not exactly match the product itself.
4. Please be aware that all wood has variants of colour and we therefore cannot guarantee exact colour matches. Colour variation can also occur due to the different properties of computer display equipment being used to view the product

Warranties and liability 

1. All goods supplied by the Seller come with a manufacturer’s warranty of 12 months. 
2. The Seller shall provide the Buyer with any information as is required to claim under the manufacturer’s warranties and this may include providing photographic evidence. In the event of a claim, the Buyer shall first contact the Seller’s customer service department. 
3. The Seller does not provide any warranty cover against defects in his own right. 
4. Except where the Buyer acts as a Consumer all other warranties, conditions and terms relating to fitness for purpose, satisfactory quality or conditions of the products whether implied by statute or common law or otherwise are excluded to the fullest extent of the law. 
5. Insofar as is permitted by law, our only liability to you under these terms and conditions will be, at our sole discretion, to make good any shortage or non-delivery, to replace or repair any goods which are received by you in a damaged or defective state or to refund to you any sums actually paid by you for the goods in question. We will not be liable to you for any indirect or consequential loss or damage arising out of any problem you notify to us and will have no liability to you for any failure or delay in delivering goods or any damage or defect in goods delivered which is caused by any event or circumstance which is beyond our reasonable control. Nothing in this Clause affects your statutory rights as a consumer.

Delivery, Returns and Cancellations 

1. Delivery of the products shall be made by the Seller or his agent notifying the Buyer that the products are available for collection at the Sellers premises or for delivery to such place as the Buyer may specify at the time the order is placed. 
2. Normal delivery times are Monday to Friday between 8.00am and 6.00pm excluding public holidays.
Deliveries at other times are possible by prior arrangement but can incur a surcharge.
3. The Seller shall use his reasonable endeavours to meet any date agreed for delivery. 
In any event time of delivery shall not be of the essence. 
4. The Seller shall not be liable for any delay in delivery howsoever caused.
5. You have the right to return your orders within seven days of receipt of the goods. Please contact us via email at info@plantpod.co.uk or call 01207 521 816 to arrange a return.

Self Assembly Products 

1. Furniture and products for self assembly are to be assembled by the Buyer unless prior arrangement is made with the Seller. 
2. If Self assembly products are to be returned they must be unused and in their original packaging and cannot be returned once assembled or part assembly has taken place. 
3. Any shortages or damage to self assembly products should be notified to our customer services department. The replacement components will be supplied not the entire product.